United Wardrobe Terms Of Use

Version: July 2019

Below are the general terms and conditions for the use of services from United Wardrobe (the "Terms of Use"). These Terms of Use are applicable to all usage of the website on unitedwardrobe.com and the United Wardrobe app (hereafter collectively to be referred to as: the "Platform"). United Wardrobe offers its services under the condition that you accept these Terms of Use.

Article 1 – Definitions

  • United Wardrobe: United Wardrobe B.V., Chamber of Commerce number 64193632, Branch number 000028321987, Vinkenburgstraat 2a, 3512 AB, Utrecht, the Netherlands. In these Terms of Use, United Wardrobe is also referred to as 'we' and 'our'.
  • Platform: the website on unitedwardrobe.com and any associated subdomain or the United Wardrobe app.
  • User: any User of the Platform. The User could be a Seller or Buyer. Where these Terms of Use refer to the male gender 'his', this could also mean the female gender 'her'.
  • Seller: any natural person who offers and sells Items via his Account on the Platform.
  • Buyer: any natural person who buys Items via his Account on the Platform.
  • Account: the Account that the User on the Platform has created, which is personal for the User via his Login data.
  • Items: all second-hand products of which United Wardrobe has communicated that these may be offered on the Platform.
  • Sales Service Levels: the requirements set out in these Terms of Use (in Annex 1) to Sellers, such as the speed with which Items are sent and in which responses to questions are provided.
  • Fee: the commission charged by United Wardrobe to the Seller on the Selling Price.
  • Selling Price: the Selling Price of Items, including VAT and all other costs or charges, but excluding shipping and administration costs to be charged to the Buyer.

Article 2 - Account

  1. To be able to use the Platform, the User must create an Account. The User can register via email or via his Facebook account. If a User registers using his Facebook account, then the User can also login with the Facebook account. If a User registers with his email address, then the User must choose a password. The email address and chosen password, together, form the "Login data".
  2. The User may not allow use of his Account by a third party. The User is always responsible for the non-disclosure of his Login data and the use of his Account.
  3. Every User may create one (1) Account on the Platform. If, for whatsoever reason, the Account is blocked or deleted, the User is no longer entitled to use the Platform.
  4. United Wardrobe is entitled at all times to suspend, block or delete the Account of any User, for example in the case of contravention of one or more of the applicable terms, fraud, disruption of a proper functioning of the Platform or if the Account, in the opinion of United Wardrobe, can be harmful for the reputation of United Wardrobe or third parties. United Wardrobe furthermore has the right to refuse or to block an Account if the Account is linked to a bank account number which is linked to an Account that is already blocked. The User is not entitled to any compensation by United Wardrobe in connection with the suspension, blocking or deletion of the Account by United Wardrobe and the User hereby waives any right to any compensation of damages.
  5. The User agrees to only provide correct and complete information when creating an Account on the Platform. The User is responsible for the accuracy of the data in his Account.
  6. The User must, at all times, act in accordance with the guidelines and instructions of United Wardrobe regarding the installation and use of the Platform.
  7. United Wardrobe is entitled, at all times, to no longer make available certain functionalities of the Account on the Platform, not to grant an Account or to demand additional requirements for granting an Account.

Article 3 - Purchase Agreement

  1. If a User of the Platform purchases an Item offered on the Platform, or if the Seller accepts a bid made by the Buyer, a Purchase Agreement is established between the Seller and the Buyer (the "Purchase Agreement").
  2. United Wardrobe is not and will not be a party in the Purchase Agreement. If the Buyer and Seller have a dispute about whether or not Items have been sent or returned, the Buyer and Seller must resolve this among themselves. If the Buyer and Seller cannot jointly resolve the matter, then United Wardrobe could, entirely without obligation, act as an intermediary. The basis for this will be the Seller or Buyer being able to provide proof of shipment. The Buyer and Seller indemnify United Wardrobe for claims for compensation of damages by virtue of its decision.
  3. Seller and Buyer are both responsible for entering into the Purchase Agreement at their own expense and risk. The Buyer and Seller indemnify United Wardrobe of any claim or liability as a consequence of concluding or executing the Purchase Agreement.
  4. The Purchase Agreement involves the buying or selling of Items and also the so-called "After Sales". These After Sales entail contact between the Buyer and Seller, settlement of returns and the warranty. The After Sales at the expense and risk of the Seller, unless these Terms of Use determine otherwise. The Buyer acknowledges that United Wardrobe is not liable in any way whatsoever for fulfilment of agreements between the Buyer and Seller and the quality of the Items.
  5. After the Purchase Agreement has been established, United Wardrobe will send a confirmation by email. In addition, a chat will be opened between the Buyer and Seller via the chat application on the Platform, where the Buyer and Seller can communicate about the purchase.
  6. The Buyer and Seller are obliged to perform the Purchase Agreement in accordance with applicable legislation and regulations and these Terms of Use.

Article 4 - Guarantees and obligations of the Seller

  1. The Seller guarantees:

    1. To only to act as a private individual and not to use the Platform for professional purposes;
    2. That the Items offered by the Seller are second-hand goods;
    3. That the Items offered are the property of the Seller and that the Seller is authorised to offer these Items for sale and to dispose of these Items;
    4. The offered Items are always the original Items and that they are not counterfeit goods;
    5. That the Items function properly and do not have any defects, unless this is specified;
    6. That the Items offered and the product information issued are not an infringement of any rights of United Wardrobe or third parties.

    The Seller indemnifies United Wardrobe against all damages of claims against United Wardrobe as a result of non-compliance with the guarantees in this clause.

  2. The Seller is not permitted to include advertisements when delivering Items, nor to supply other forms of commercial promotion to the Buyer.

  3. To be able to act as a Seller, the Seller must have a current banking account and postal address in the Netherlands, Belgium, France or Germany.

  4. The Seller must comply with the Service Levels drawn up by United Wardrobe, as set out in Annex 1. If the Seller fails to comply with the Service Levels, United Wardrobe may block his Account.

  5. United Wardrobe may, at its sole discretion, determine which product subcategories are offered on the Platform. United Wardrobe is also entitled to change or to remove product subcategories on the Platform, without the User being able to enforce any rights on United Wardrobe as a consequence. The Seller can offer Items of which United Wardrobe has communicated that these may be offered on the Platform.

  6. United Wardrobe is entitled to exclude or to remove the offer or certain information specified by the Seller relating to the Item from the Platform, if, in the opinion of United Wardrobe, this is incorrect or misleading, or contrary with these Terms of Use is or in the opinion of United Wardrobe can be harmful to the good name of United Wardrobe, the Platform or third parties.

  7. If the Seller chooses to allow bids, these will be subject to the conditions as specifically stated, or the conditions set out under 'bids' in the FAQ on the Platform.

  8. The Seller is not entitled to sell products directly or indirectly to himself.

Article 5 - Order and shipping

  1. A User can place an order through the normal ordering process at United Wardrobe for an Item offered by the Seller by means of direct purchase, or because the Seller has accepted the bid made by the Buyer. The order will be processed in accordance with these Terms of Use and the instructions of United Wardrobe.

  2. The Seller will carefully monitor the email address linked to his Account, so that he is aware in good time of information that United Wardrobe sends in connection with the order.

  3. In accordance with the Service Levels, the Seller must ship the Item within five (5) working days after confirmation of the order or agree to an alternative shipping date with the Buyer via the chat application, which may not exceed fourteen (14) days.

  4. For shipment, the Seller will make use of the shipping method as chosen by the Buyer. When offering the Items, the Seller chooses among the following options:

    • Integrated shipment : if the Seller opts for an integrated shipment, then, when an Item is ordered, the Seller receives a courier company's shipping label from United Wardrobe who takes care of the shipping method selected by the Buyer. United Wardrobe prepares this shipping label and receives the relevant track-and-trace code. The Seller is obliged to use this shipping label and the corresponding shipping instructions. The shipment risk in this case is on the part of the Buyer.
    • Non-integrated shipment : if the Seller opts for a non-integrated shipment, then the Seller takes care of shipping the order himself via the shipping method (courier company) that the Buyer has selected. The Seller therefore takes care of the required shipping label (or any other form of postage) himself. The shipment risk in this case is on the part of the Seller, if he does not make use of shipment via track-and-trace.
  5. When placing an Item on the Platform, the Seller indicates the size of the parcel and in doing so, selects the number of postage stamps, a small parcel or a large parcel. Based on this information and the associated rates of the available courier companies, the following "Shipping methods" are available to the Buyer:

    • Home delivery service : if the Buyer selects this, the order will be sent to the address provided by the Buyer. For this purpose, the Seller gets the address provided by the Buyer.
    • Pick-up point : if the Buyer selects this, the order will be sent to the pick-up point selected by the Buyer. For this purpose, the Seller gets the details of the pick-up point.
    • Pick-up from home : if the Buyer selects this, the Buyer must pick up the order. Via the chat application, the Buyer and Seller may agree to a preferred meeting point.
  6. The Seller takers care of a sound packing of the parcel and must clearly state the shipping address as specified on the packing slip. In addition, the Seller must clearly state the return address, in case delivery is not possible or if the Buyer wants to return the parcel.

  7. If the Buyer bids on an Item, then this bid is binding. If the bid is accepted by the Seller, the Buyer is bound to pay the bid price. United Wardrobe is entitled to define further rules for placing a bid.

  8. If the Buyer's bid is accepted, the Buyer must settle payment of the bid price within forty-eight (48) hours. If the Buyer does not settle payment within this time limit, the Seller may cancel the sale without providing any reason.

  9. Ownership of the delivered products will be transferred from Seller to Buyer at the time that:

    • The Buyer has paid the purchase price of the Items to United Wardrobe; and
    • The Buyer has received the Item; and
    • Has either indicated to want to keep the Item (via the "Approval" button) or has not submitted a return request within the prescribed time limit.

Article 6 - Returns and cancellations

  1. If the Buyer has purchased an Item, then until the time that the Item is shipped, both the Buyer and Seller have the possibility of submitting a cancellation request via the "Cancel Order" button.
  2. If the Seller has shipped the Item and the Buyer has not yet received the Item after seven (7) days, the Buyer has the possibility of submitting a cancellation request, also via the "Cancel Order" button.
  3. The cancellation request as referred to in the previous articles will initially be assessed by the Seller (if the Buyer submits the request) or the Buyer (if the Seller submits the request). Via the chat application as defined in article 10, the Buyer and Seller can communicate with each other on the reason for the cancellation request. If the Buyer or Seller has not approved or rejected the cancellation request within four (4) days, the request is automatically approved. If the cancellation request is rejected, this request will automatically be forwarded to United Wardrobe. In such case, United Wardrobe will take a binding decision about the cancellation request. The Buyer and Seller indemnify United Wardrobe for claims for compensation of damages by virtue of this decision.
  4. If the Buyer receives an Item that is not in accordance with the Seller's advertisement, then within four (4) days after receipt, the Buyer has the right to submit a return request via the "Return" button. An Item is not in accordance with the advertisement if the Item has significant and unmentioned damages or defects, a different size is shown in the label than in the advertisement, or if the Item otherwise differs significantly from the photographs and description of the advertisement.
  5. The return request will be initially assessed by the Seller.If the Seller has not approved or rejected the return request within four (4) days, the request is automatically approved. If the Seller rejects the return request and the Buyer returns the Item anyway, this request will automatically be forwarded to United Wardrobe. In such case, United Wardrobe will take a binding decision about the return request. The Buyer and Seller indemnify United Wardrobe for claims for compensation of damages by virtue of this decision.
  6. If the return request is approved by the Seller or United Wardrobe, the Buyer must return the Item within five (5) days after acceptance of the return request to the Seller. The costs for return will be borne by the Buyer.
  7. The purchase price paid by the Buyer and the shipping costs will be refunded by United Wardrobe as soon as possible after the return shipment, but no later than within fourteen (14) days after receipt of the Item by the Seller. The administration costs paid by the Buyer will not be refunded.
  8. If the Buyer submits a return request, the Buyer himself is responsible for delivery of documentary evidence (photographs and written document) to show that the Item was not in accordance with the advertisement as meant in article 7.4.

Article 7 - Payments

  1. United Wardrobe sets up the Platform as such that Buyers can make payments to United Wardrobe. If the purchase is approved by the Buyer, the Selling Price minus the Fee will be paid out to the Seller within twenty-four (24) hours. If the Buyer does not approve the purchase, the Seller will be paid within the following time limit:

    • Within four (4) days after the Buyer has confirmed receipt of the order on the Platform.
    • In the case of an integrated shipment: within four (4) days after United Wardrobe has verified that the order has been received by the Buyer based on the track-and-trace code.
    • In the case of a non-integrated shipment: within fourteen (14) days after shipment by the Seller, provided that the Buyer has made no complaints about the shipment.
  2. The Seller is not entitled to accept payments made directly to him by the Buyer. In such case, the Seller will refund the amount received to the Buyer and point out to the Buyer that payment may only take place via United Wardrobe.

  3. The Buyer owes administration costs for use of the Platform. These administration costs are charged by United Wardrobe over and above the Selling Price to the Buyer and are for the benefit of United Wardrobe. The administration costs are always stated clearly in the ordering process that the Buyer follows.

  4. If the Purchase Agreement is cancelled at the request of the Buyer or Seller, then United Wardrobe will refund the payment to the Buyer within twenty-four (24) hours, provided that that Buyer provides his account number. United Wardrobe is not liable to refund any amount to the Seller due to a Purchase Agreement being cancelled.

Article 8 - Privacy

  1. United Wardrobe processes the personal data of its Users in accordance with applicable privacy legislation and regulations. For more information, refer to our Privacy Policy and our Cookie Statement.
  2. United Wardrobe only provides personal data of the Buyer to the Seller which is necessary for the Seller to establish the Purchase Agreement ("Customer Data"). United Wardrobe cannot guarantee the accuracy of the personal data supplied by the Buyer.
  3. The Seller guarantees that he will only approach Buyers in connection with the performance of the Purchase Agreement and the obligations arising from it, and that he will never exploit or use this Customer Data commercially and will not provide Customer Data to a third party. On contravention of the provision in this article, the Seller is liable for all damages suffered by United Wardrobe and the Buyer.
  4. The Seller will treat the Customer Data in accordance with all applicable legislation and regulations (including but not limited to the General Regulation Data Protection) and United Wardrobe's Privacy Policy.

Article 9 - Chat communication between Buyer and Seller

  1. To ease communications between the Buyer and Seller, United Wardrobe has developed a chat application so that the Buyer and Seller can contact each other. The chat application is made available at the time that the Buyer confirms the order.
  2. All communication that takes place via this chat application is stored on United Wardrobe's servers. United Wardrobe will not actively monitor this communication, but it is able to install automatic filters to detect any unlawful content and problems. United Wardrobe will only inspect the communication at the time that a User submits a specific complaint or if the automatic filter detects unlawful content or a problem.

Article 10 - Intellectual property

  1. United Wardrobe is the exclusive owner of all current and future intellectual property rights, such as, but not limited to patents, patent applications, trademarks, trademark applications, service marks, trade names, copyrights, trade secrets, licenses, domain names, know-how, property rights and processes (the "Intellectual Property Rights") regarding the Platform and the underlying code.
  2. Users are granted with a non-exclusive, non-transferable and non-sublicensable license for use of the Platform in accordance with these Terms of Use.
  3. The User guarantees to be the exclusive owner of all Intellectual Property Rights to the information that the User shares on the Platform, such as, but not limited to photographs and descriptions of Items.
  4. United Wardrobe is granted a non-exclusive license by the User to use any materials provided by the User to United Wardrobe. United Wardrobe may also use this information in communications and advertisements in all media for the range offered on the Platform. The User guarantees to be authorised to grant this license to United Wardrobe, without infringing applicable legislation and regulations or the rights of third parties.
  5. Under no circumstances may the User file or register a trademark or domain name or logo containing the element United Wardrobe or 'UW' or an element with a similar appearance. Prior approval must be obtained in writing from United Wardrobe for any use by the User of United Wardrobe's logos.

Article 11 - Liability

  1. The User is fully responsible and liable for the use of the Platform.
  2. The User will fully indemnify United Wardrobe for any damages or costs of any nature arising from the non-fulfilment of one or more obligations under these Terms of Use.
  3. In his activities under these Terms of Use and the Purchase Agreement, the User is obliged to fully comply with all the applicable privacy legislation and regulations and indemnifies United Wardrobe for any damages or costs of any nature in that connection.
  4. Unless in case of intent or deliberate recklessness on the part of United Wardrobe, United Wardrobe is not liable in any way for the User's damages or costs of any nature in connection with use of the Platform, the Account, the information shared by the User on the Platform or the Items, such as but not limited to, damages and costs due to the lack of a proper functioning of the Platform, technical faults and unlawful information on the Platform. United Wardrobe cannot be and is not responsible for compliance of the User's obligations.
  5. Nothing in these Terms of Use excludes the liability of United Wardrobe further than is legally permitted. If United Wardrobe would be liable, for whatever reason, such liability towards the User is limited to specific demonstrable damage to the extent of a maximum total amount of the Fees and administration costs that United Wardrobe has charged the relevant User for all his purchases and sales.

Article 12 - Miscellaneous

  1. Users may never act as an agent or representative of United Wardrobe and, in particular, they may not undertake any commitments or obligations for or on behalf of United Wardrobe. The User will fully indemnify United Wardrobe for any damages or costs of whatsoever nature arising from non-fulfilment of this article.
  2. United Wardrobe is entitled, at all times, to amend these Terms of Use, including attachments. The amended Terms of Use will be in force from the time that they are posted on the Platform. A notification of this will be shown when a User opens the Platform. If the User then continues to make use of his Account, he thus accepts applicability of the amended Terms of Use. If the User does not want to accept the amended Terms of Use, he can delete his Account.
  3. If any provision of these Terms of Use is deemed unlawful, void, voidable or otherwise unenforceable, this does not affect the validity and enforceability of the remaining provisions of these Terms of Use. The unlawful, void, voidable or otherwise unenforceable part shall be deemed replaced by a valid and enforceable provision that achieves the aim and scope of the replaced provision as closely as possible.

Article 13 - Applicable law and competent court

These Terms of Use are governed only by Dutch law and disputes must be submitted to the competent Dutch court in Utrecht.

* In case of divergence between the language versions of these Terms of Use, the English version shall prevail.


Annex 1: Sales Service Levels

Sellers must comply with the following Service Levels, which determine the level of service from Sellers to Buyers;

  • The Seller must send the ordered Item at the latest within five (5) working days after confirmation (payment). Shipment must take place in accordance with article 6 of the Terms of Use. Shipment after five (5) working days is only permitted up to a maximum of fourteen (14) days if this is agreed to with the Buyer within 5 (five) working days via the chat.
  • The Seller must respond to questions from the Buyer within twenty-four (24) hours.