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UW Insights

COVID-19: UW's measures in France (as at 24 March)

Your safety and the safety of your loved ones is our priority, and it is important to stay home during this tough situation. Therefore, in light of the many measures announced by the French government for the COVID-19, we had to make some adjustments to our operations in France, until the situation gets safer.

Specifically, and effective immediately, we have suspended the buying functionality in France. Please keep on reading to understand what this means for you.

Making an order

Until we can be sure that it is safe again to go outside, ship and receive  your items, we will suspend the buying functionality on UW. In practice, this means that you will not be able to pay for items in your cart for the moment (you can still access items in your cart though). 😢

But don't worry, we are still there for you! You can safely use your time at home to:

add your items on your UW profile for others to find them,

favorite the items you are interested in, so you are ready to buy them when it is possible to to so again,

follow inspirational users, get ideas for your post-coronavirus look, and contact them via the Comments section,

make/accept a bid for items. (payment for accepted bids will not be possible for now but items will no longer be available to other users 😉),

browse your feed, search for fashionable outfits and specific items.

However please, refrain from making transactions outside of our platform. We understand that this can be frustrating to not be able to buy right now but scammers are still out there!

Orders not yet shipped

If you had already bought or sold something on UW but it has not yet been shipped, it is best to wait the end of the lock down and for the shipping companies to resume their activities. Just let the buyer know about it in the chat.

Of course, if you (or the buyer) don't want to wait until then, you can cancel your order and we will fully refund the buyer.

Beware: You may still receive reminder emails and notifications about your orders, please disregard them. If you are unsure, don't hesitate to contact our client service team.

Orders in transit

As service points and postal offices are closing, it becomes trickier to deliver your packages. You may still receive some parcels at your home address (please respect the hygiene recommendations when collecting it from the delivery person). But otherwise, shipping companies will hold your package in a safe place until they can deliver it to you/your service point.

Keep an eye on the Track & Trace (if there is one for your order) and regularly check our shipping partners for updates on their operations.

Beware: You may still receive reminder emails and notifications about your orders, please disregard them. If you are unsure, don't hesitate to contact our client service team.

Returns

Please hold onto the items you need to return for now, just let the seller know in the chat. Returns already on their way back to sellers or our office will be stored by the shipping companies in a safe place, until packages can be delivered.

This unfortunately means that the buyer's refund will be delayed.

If you have returned an item to our UW office, and the Track & Trace indicates it is delivered, then it is nicely waiting for our teams to come back to our office to check it. We will contact you as soon as it is safe for us to go back there.

Shopping credits

You had planned on buying a cool item using the shopping credits you have diligently accumulated? Unfortunately, this will have to wait a bit longer.

But don’t panic, if your credits expire while the buying functionality is suspended, wait until it is possible to buy again and contact our client service team so we can reactivate it for you.

Contacting UW

No change to be announced, just a reminder that our teams are still working (each from our home office) and there for you if you have a question about an order or the above.

We will also update our FAQ as the situation progresses so keep an eye on it. For now, take great care of you and your loved ones !

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United Wardrobe

United Wardrobe

Wij zijn een sociale marktplaats voor het kopen en verkopen van kleding. Het is onze missie tweedehands kleding overal ter wereld de norm te maken.

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